Policies and Procedures

Policies and Procedures

Quality is at the heart of everything we do. Please do not hesitate to get in touch if you have any questions or queries.

1. Learner Charter

Click here to view: Learner Charter

2. Fair Assessment 

Click here to view: Fair Assessment Policy

3. Invigilation

Click here to view: Invigilation Policy

4. Learner Appeals

Click here to view: Learner Appeals Procedure

5. Learner Complaints 

Click here to view: Learner Complaints Procedure

6. Learner Complaints Apprentices

Click here to view: Learner Complaints Procedure

7. Learner Health & Safety

Click here to view: Health & Safety Policy

8. Information, Advice & Guidance

Click here to view: Information, Advice and Guidance Policy


Click here to view: GHL Policy to Support the Prevention of Extremism and Radicalisation (PREVENT)

10. Data Protection GDPR

Click here to view: GDPR Policy

11. Equality and Diversity

Click here to view: Equality Diversity Policy

12. Safeguarding

Click here to view: GHL Safeguarding Policy

13. RPL Policy

Click here to view: RPL Policy

14. Apprenticeship Curriculum Intent, Implementation and Impact

Click here to view: Apprenticeship Curriculum Intent, Implementation and Impact

15. PREVENT Policy

Click here to view: PREVENT Policy

16. Cyber Essentials Policy

Click here to view: Cyber Essential Policy

Privacy Policy

Our (Group Horizon) Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via our website. Whenever you use this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Ways that we collect information

Some areas of the site require you to actively submit information in order for you to benefit from specific features (such as Subscribe). No information is mandatory but we may not be able to provide a full service to you if complete information is not supplied.

Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc.).

We only collect such information when you choose to supply it to us.

Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies.

These methods do not collect or store personal information.

An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer).

We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.


A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. On our website, we use cookies to track users’ progress through the site, allowing us to make improvements based on usage data. The information in a cookie does not contain any personally identifiable information you submit to our site.

Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.

Page Tagging

Sometimes we tag pages on the site when we are promoting various campaigns. These tags enable us to recognise a unique cookie on your browser, which in turn enables us to learn which advertisements bring users to our web site. With this technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Web Statistics

We use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service.

Except as otherwise stated, we may use information you provide via this site to improve the content, to customise the site to your preferences, to communicate information to you (if you have requested it), for internal marketing and research purposes, and for the purposes specified in this Privacy Policy.

We do not disclose any information you provide via the site to any third parties or other government departments except where:

* Such disclosures are necessary to fulfil our service obligations to you in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy.

* Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).

* You give us permission to do so.

Access to and correction of personal information

We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site.

We take all reasonable steps to protect any information you submit via our website, both online and offline, in accordance with legislation such as the Data Protection Act 1998.

You may request to be removed from our lists at any time by e-mailing info@grouphorizon.co.uk and stating which lists and /or newsletters you wish to be removed from.

Links to other websites

This site contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites and we encourage you to read the Privacy Policy of every website you visit.

Notification of changes to our Privacy Policy

We will post details of any changes to our Privacy Policy here on this website to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Consent to display content from - Youtube
Consent to display content from - Vimeo
Google Maps
Consent to display content from - Google